Always online, guaranteed!
Thanks to our SLA guarantees
Because your business is too important to go offline, we offer SLA guarantees. They ensure that your website or application remains available to your customers.
To control the extreme precautions in our data centers, we provide 24/7 monitoring. If something looks wrong, we take proactive action.
- Extreme precautions in our data centers
- 24/7 monitoring and proactive intervention
- Generous compensations if something goes wrong
- Solution guarantees within agreed deadline
- Always online with our SLA guarantees
Always online with SLA guarantees
Guaranteed solutions within the agreed time frame
Start |
Start+ |
Basic |
Plus |
Pro |
|
|---|---|---|---|---|---|
| Support & Guarantees | |||||
| Always online guarantee | 99,999% | 99,999% | 99,999% | 99,999% | 99,999% |
|
Emergency number Priority phone number for reporting business-critical incidents |
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| Direct contact with system engineers | |||||
| Solution guarantees | Infrastructure only |
Infrastructure only |
Weekdays 9 AM – 5 PM |
Daily 9 AM – 8 PM |
24/7 |
|
Response time In case of business-critical incidents |
Reasonable effort | Reasonable effort | < 30 min Infrastructure 24/7 Application 9 AM – 5 PM |
< 15 min 24/7 |
< 15 min 24/7 |
|
Recovery time In case of business-critical incidents |
Reasonable effort | Reasonable effort | < 1 h Infrastructure 24/7 Application 9 AM – 5 PM |
< 30 min 24/7 |
< 30 min 24/7 |
| Monitoring & Testing | |||||
| Monitoring | Alerts sent to you |
Alerts sent to us Processing 9 AM – 5 PM |
Alerts sent to us Processing 24/7 |
Alerts sent to us + 2 colleagues Processing 24/7 |
|
|
NOC - Infrastructure 24/7 Follow-The-Sun Network Operations Centre |
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NOC - Business-critical processes 24/7 Follow-The-Sun Network Operations Centre |
Weekdays 9 AM – 5 PM |
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| Performance monitoring | Optional | Optional | |||
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Stress testing Advanced services |
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Security testing Advanced services |
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Security audit Advanced services |
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| Security | |||||
| Patch management | |||||
| Backup management | |||||
| Firewall | |||||
| DDoS protection | |||||
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SSL VPN two-factor authentication |
Optional | Optional | Optional | Optional | Optional |
Our data centers are always online!
THANKS TO EXTREME PRECAUTIONS
Your critical data should always be available and that's precisely what we take care of. Due to extreme precautions, our data centers remain available even in the worst disaster!
- Black-out across the country? 11 ship engines provide the data center with a week-worth of electricity.
- Additionally, some fire does not scare us. The smallest spark is immediately spotted and quenched with argonite gas. We do not harm the hardware with water.
24/7 monitoring prevents problems
WE ARE PROACTIVE
We continuously monitor your hosting to prevent problems. If we find that things are no longer moving smoothly, we take proactive action.
For example, if you suddenly experience a spike of traffic on your website, we adjust the resources so that everyone can enjoy a smooth experience with your website.
Prepared for hardware failures
Thanks to virtualisation with High Availability (HA)
If the hardware fails, you will remain online because we use virtualisation with high availability.
This means that when a server fails, your hosting is almost instantly restarted on another server. This allows to minimise downtime.
Thanks to virtualisation, you no longer depend on a physical server as was previously the case with dedicated hosting.
Immediate complete solution
WITHIN THE TIME LIMITED
Of something goes wrong and leaves your website offline, we immediately do anything possible to help you.
We commit ourselves to providing a thorough solution in a timely manner. No buggy workarounds, but a real solution where you do not experience downtime any time soon.
We have not reached the target? Then you get a compensation.
More reasons for choosing Combell
Choose a custom hosting solution
Dedicated support
An expert support team is available 24/7 to help you.
They continue where others stop - they even check your code!
Excellent performance
Our hosting solutions are created to perform under all circumstances.
To achieve that we only use premium technology and the best data centers!
Perfectly protected
Do not worry about security.
With our continued investment in security, you are confident in your safety. We keep hackers safe outside so your website just works!
Guaranteed online
Your website or application is always online, we guarantee it.
If you still come across trouble, we take proactive measures for resolution thanks to our 24/7 monitoring.
They'll provide you with more in depth information
